Upcoming Events. Once we receive the request we do our investigations to see if we can resolve the queries first hand or if not we assign the case over to the relevant team within the People Services team to do further investigation on.
Greatest Achievement Securing the role I wanted and settling into the team When I started the position the whole team were very new and had never worked in HR before. Although I had worked in Recruitment which touches on HR there was so much more to learn.
While the team continues to handle internal company integration work and ongoing required reporting needs, there is an effort underway to expand the build out of our HR data into interactive dashboards and reports for HR.
We also launched the ability for associates to check the status of a case through self-service.
My next role was as a Recruitment Resourcer, this was a really fun and interesting role. The role itself can be manic at times but is always fun and exciting. Read on for more insight from Karla. In the ESS area we converted all of our remaining state W-4 forms from paper to online. The queries can be anything from pay related, to pension to holidays and they can come in via telephone email or web format.
We currently have a project underway to improve the use of our HR intranet to make the customer experience as intuitive and accessible as possible. Discussions with Sophie The role is very fast paced and no two days are the same. We enhanced the efficiency of our inquiry volume intake and processing by improving the web request form to automatically create a case without Customer Service Rep involvement.